Refund & Cancellation Policy

1 Policy Overview

This Refund & Cancellation Policy applies to all students enrolling at Apex Academy for offline or online programs (Grades 6–10). It outlines the rules governing fee payments, refunds, cancellations, and withdrawal requests.

2 Registration Fee

The registration fee is strictly non-refundable under all circumstances. This fee covers administrative processing, batch allocation, onboarding, and seat reservation.

3 Tuition Fee Refund Eligibility

Parents may request a refund of tuition fees within the applicable refund period:

• Refund Window: Within the first 7 days of batch commencement.
• Documented Request: Refund requests must be made through a written or emailed application.
• Processing Time: Refunds are processed within 7–14 working days after approval.

Refund requests made after 7 days from the first class of the batch will not be eligible for any refund.

4 Refund Calculation (Pro-Rata)

If approved, the refund amount will be calculated on a pro-rata basis:

• Fees for classes already conducted will be deducted.
• Any study material expenses already incurred will be deducted.
• Registration Fee will not be refunded.

Apex Academy reserves the right to apply a reasonable administrative charge where applicable.

5 Cases Where Refunds Will NOT Be Provided

• Discontinuation after 7 days from batch start.
• Absenteeism or non-attendance by the student.
• Discontinuation due to behavioural or disciplinary concerns.
• Technical issues on the student's end during online classes.
• Requesting a batch change after commencement.

6 Cancellations by Parents/Students

If a parent/student chooses to cancel or withdraw admission:

• The registration fee will remain non-refundable.
• Tuition fee will be refunded only if the request falls within the refund window.
• All materials issued must be returned in good condition (if applicable).

7 Cancellations by Apex Academy

Apex Academy reserves the right to cancel a batch or course under situations such as:

• Insufficient batch size
• Unexpected faculty unavailability
• Operational constraints or safety concerns

In such cases, parents may choose:

• A full tuition fee refund (excluding registration fee), or
• A transfer to another available batch

8 Instalment Payments

If fees are paid in instalments:

• All pending instalments must be paid on or before the due date.
• Failure to pay instalments may result in suspension of classes.
• No refund will be provided for instalments already paid.

9 Contact for Refund Enquiries

For refund requests, cancellations, or clarification, please contact:

Email: hello@learnapexacademy.com
Phone: +91 63 62 61 60 73
Centre: Laa Capitol, Ramamurthy Nagar, Bengaluru